Shipping policy
WorkSpaceWonders Shipping & Courier Information
At WorkSpaceWonders, we collaborate with reliable Suppliers who work with a wide network of courier partners to ensure efficient and cost-effective deliveries. Couriers are selected based on the item’s weight, size, and individual shipping costs. Once full payment is received, our Suppliers ship products from their distribution centers using their preferred courier service.
Below are some of the courier services our Suppliers may use:
AUSTRALIA POST
Items sent via Australia Post may be delivered using Parcel Post or Express Post. Your customer will receive a confirmation email with a tracking number once the order has been dispatched. If no one is available to receive the parcel or there's no safe place to leave it, it will be taken to the nearest Post Office for collection.
ARAMEX
Customers will get an email from Aramex with tracking details once their order is dispatched. Aramex offers both ATL (Authority to Leave) and signature-required services. If no safe drop-off location is found, the parcel will be returned to the nearest depot or collection point. Note: Aramex does not deliver to PO Boxes.
ALLIED EXPRESS
Allied Express will notify your customer before delivery via SMS or phone call and confirm once delivery is complete. If no one is home, the driver will leave a note with instructions for re-delivery or collection.
BORDER EXPRESS
Border Express requires a physical (non-PO Box) address. Missed deliveries will result in a 'Sorry We Missed You' card left behind with instructions for re-delivery or collection.
COURIERS PLEASE
CouriersPlease orders require a signature by default. Upon ordering, your customer can choose from delivery options like ATL, collection point, new address, rescheduling, or delivery to a neighbor.
DIRECT FREIGHT EXPRESS
Customers will receive an email with tracking details, including a consignment and customer reference number. If delivery is missed and no safe location is found, re-delivery instructions will be sent via SMS or email.
HUNTER COURIERS
Tracking information will be emailed to the customer once dispatched. If the parcel cannot be delivered, it will be returned to the depot, and re-delivery will need to be arranged. PO Boxes are not accepted.
SENDLE
Sendle will send an email confirmation with a tracking number. If delivery is missed, the parcel will be left at a collection point or with a note containing pickup details.
STARTRACK
Owned by Australia Post, StarTrack provides real-time tracking and proof of delivery for metro areas. If no one is home, the item will be taken to a nearby Post Office.
TNT AUSTRALIA
TNT requires a physical address (no PO Boxes). Parcels may be left without a signature unless the customer has specified otherwise.
TEAM GLOBAL EXPRESS
A physical address is required for Team Global Express deliveries. If the customer is not available, a card will be left with instructions to collect or reschedule delivery.
📦 Track via Team Global Express
FAQs
Q. How long does dispatch take?
A. Dispatch typically takes 1–2 business days after payment is confirmed. While our Suppliers aim for prompt delivery, exact arrival dates cannot be guaranteed. We will notify you of any delays.
📌 Note: Delivery timelines begin once the item has been dispatched.
Q. What happens if my customer provides an undeliverable postcode?
A. Some remote postcodes may be outside the delivery zone for certain items. In such cases, the order will be automatically cancelled and refunded. For further queries, feel free to contact our support team.
Q. Do you ship to New Zealand?
A. Yes, select Suppliers do offer New Zealand shipping. Orders over NZ$1,000 may incur duty tax, payable upon arrival. The courier will assist in processing this fee.
Q. Who handles missing or damaged deliveries?
A. Our Suppliers are responsible for ensuring successful delivery. In case of damage or loss, please refer to our Supplier Service Agreement or contact us directly for support.
Q. What if the customer enters the wrong address?
A. Unfortunately, once an order is placed, address changes cannot be made. You may cancel and reorder with the correct address. Please note: this may result in additional fees. We encourage verifying the address before finalizing an order.