Refund policy

In this policy, “you” or “your” refers to a Retailer, and “us”, “our”, or “we” refers to WorkSpaceWonders. Where there are exceptions to WorkSpaceWonders’ Warranty Policy (including cases where supplier-specific warranty, refund, and return policies differ from this policy), this will be noted accordingly.

Warranty for Products Sold Through WorkSpaceWonders

All products sold through the WorkSpaceWonders platform come with guarantees that cannot be excluded under the Australian Consumer Law, and this Warranty Policy does not limit any rights and remedies a customer may have under that law.

In addition to rights under the Australian Consumer Law, WorkSpaceWonders offers a 12-month warranty on products found to be faulty or damaged, except (and subject to the Australian Consumer Law):

  • If otherwise stated on the product listing—please refer to the product page for specific warranty details.

  • In relation to accessories or bonus gifts (noted as such in listings); or

  • If the fault or damage is due to:

    • Normal wear and tear

    • Improper assembly or modification

    • Abnormal use or abuse

    • Inadequate maintenance or care (e.g., for fabrics, leather, timber)

    • External packaging damage only

We assess each warranty claim individually and may:

  • Send missing parts (if applicable)

  • Suggest a self-repair solution (if applicable)

  • Replace the item (subject to stock availability)

  • Offer an alternative product

  • Provide a partial/full credit or refund

Submitting a Warranty Claim (Damaged Goods or Missing Parts)

To lodge a warranty claim:

  1. Reach out to WorkSpaceWonders.

  2. Go to ‘Contact us’ and reach out to customer support about the issue.

  3. Include the following details:

    • Order number

    • Quantity of affected items

    • Clear image(s)/video(s) showing:

      • The fault or damage

      • The missing part(s) if any

      • Original packaging (if applicable)

      • Instruction manual with damage/missing area marked (if applicable)

    • A brief explanation of the fault and the customer’s request (e.g., refund, replacement, part)

Note: Media must be of acceptable quality. Thumbnail or unclear images are insufficient for assessment.

Customers must not dispose of goods until the warranty claim has been finalized, as items may be required for inspection. We reserve the right to deny claims if items are disposed of prematurely.

Do not return items unless specifically instructed by us. If a return is needed, a prepaid return label will be issued. We will not reimburse customers for return shipping costs incurred without our authorization.

Spare parts, once validated, will be dispatched within two business days, pending availability. If unavailable, we’ll provide an alternative remedy in line with Australian Consumer Law.

Delivery Delays

Delivery delays should be reported to us within 10 working days of dispatch. We will coordinate with our courier partners, who may take up to two working days to investigate. If no update is received within that time, we will offer a solution under Australian Consumer Law.

Refunds, Returns & Replacements for Faulty Goods or Missing Parts

If a refund is warranted:

  1. Reach out to WorkSpaceWonders.

  2. Go to ‘Contact us’ and reach out to customer support about the issue.

  3. Wait for our guidance before returning the product.

  4. Refunds will be issued using the original payment method.

Incorrect returns or address errors due to customer/retailer mistakes may result in additional fees:

  • Returned to sender: A Return to Sender (RTS) fee and re-delivery fee will be charged.

  • Incorrect product returned: Neither WorkSpaceWonders nor suppliers are liable or obligated to return such items.

Change of Mind Refund Requests

We do not accept change of mind returns for:

  • Health and safety items

  • Bulk/pallet purchases

  • Opened packages

Other change of mind requests must be:

  • Made within 14 days of customer receiving the item

  • Accompanied by acceptable images/videos showing the item’s condition and reason for return

Consult with us before returning items. Unapproved returns will not be refunded.

If approved:

  • With return label: Refund = item price + shipping, minus return postage + 10% restocking fee

  • Without return label: Refund = item price + shipping, minus 10% restocking fee

  • RTS requests: Refund will be issued after item is received, minus 10% restocking fee

Product Recalls

In the event of a recall, we will inform you of the appropriate procedure and next steps.

📩 Contact Us
For all warranty, refund, and return issues, please contact:
Email: info.versatileimpex@gmail.com